Virgin Australia Airlines

Virgin Australia Airlines, previously known as Virgin Blue Airlines, was founded in 2000. Headquartered in Bowen Hills, Brisbane, it is the second-largest airline in Australia. To its credit, it is also the largest airline by fleet size to use virgin brand. British entrepreneur Richard Branson and former CEO of Virgin Blue Brett Godfrey had founded the airlines together with just two aircraft flying on a single route. In 2001, suddenly it became the second airline in Australia after the downfall of Ansett Australia.

Virgin Australia Airlines operated as an economical carrier for several years. In order to compete with rival airlines Qantas, it brought improvement in services and itself as a ‘New World Carrier’- basically a business model that offers better services to the guests with more payment.

In 2008, introduction of Premium Economy Class was a major development in the airlines. The service included:

  • New seating arrangement in first 3 rows of the cabin
  • Priority check-in
  • Allowance of larger baggage
  • Access to lounge
  • Priority boarding
  • Improved legroom
  • Meals or beverages and
  • Entertainment

This service aimed at corporate and business customers.

In 2011, the company introduced new uniforms, new catering choices on board, and new widebody aircraft to make its service better.

In 2012, the company introduced business class along with a modern livery and changed the brand name to Virgin Australia.

Fleets :

To its credit, Virgin Australia operates over 80 aircrafts; all of them are advanced, attractive and convincing, making the company a frontrunner in the aviation sector. The arrangements in each aircraft of Virgin Australia aim to meet market demands.

Fleets owned by Virgin Australia are listed below:

  1. Airbus A320
  2. Airbus A330-200
  3. ATR72
  4. Boeing 737-700
  5. Boeing 737-800
  6. Boeing 777-300ER
  7. Embraer 190
  8. Fokker 50
  9. Fokker 100

Destinations :

As of July 2013 Virgin Australia serves 61 destinations in countries such as the United Arab Emirates, the United States of America, Samoa, New Zealand, Fiji, Thailand, Tonga, Papua New Guinea, Vanuatu, Chrismas Island, Cocos,, Solomon Island and 29 cities in different parts of Australia.

The airlines with which Virgin Australia has codeshare agreements are:

  • Aerolineas Argentinas
  • Air Berlin
  • Air New Zealand
  • Airlines PNG
  • Delta Air Lines
  • Etihad Airways
  • Garuda Indonesia
  • Hawaiian Airlines
  • Singapore Airlines
  • Virgin Australia Regional Airlines
  • Virgin America
  • Virgin Atlantic

Virgin Australia also serves codeshare destinations.

Hubs :

Hubs of Virgin Australia include:

  1. Auckland Airport
  2. Brisbane Airport
  3. Melbourne Airport
  4. Sydney Airport

Focus cities of the airline are:

  • Adelaide Airport
  • Gold Coast Airport
  • Perth Airport
  • Townsville Airport

Awards :

At the 2013 Roy Morgan Customer Satisfaction Awards, Virgin Australia bagged Australia’s Domestic Business Airline of the Year award. The award is based on the opinions of 50,000 customers of Australia and 22,000 business decision makers.

Virgin Australia also got the Australia's top customer service award at the 2013 Customer Service Institute of Australia (CSIA) Awards.

Virgin Australia also won popular awards such as:

  • ESi Awards for best Domestic Airline in 2013.
  • ‘Best airline for children’ at 2013 ‘Best of Family Travel’ Readers Choice Awards.
  • Best Domestic Business Class, Best Transcontinental Service, and Best Frequent Flyer Program at 2012 Australian Business Traveller Awards.
  • International Outstanding Business Award 2012 and Large Business 2012 Platinum Award at the International Customer Service Professionals (ICSP) awards.
  • ‘Best Airline’ and ‘Best Staff Service’ in the Australia Pacific region at the Skytrax World Airline Awards 2012.

And many more rewards for its best practices in industry.

Contact Details :

If calling from Contact number
Australia 13 67 89
New Zealand 0800 67 0000
United States of America 1855 253 8021
United Arab Emirates 8000 612 002
United Kingdom 0800 051 1281
Anywhere else in the world +61 7 3295 2296