SAP CRM Online Training


Systems Applications and Products (SAP) has several branches and one of them is CRM which stands for Customer Relationship Management. As the name suggests, this branch of SAP deals with all matters related to customer service. It provides an approach to tackle all customer relations in an organized and streamlined way.

Benefits of Online SAP CRM Training

Online training for this specialization in SAP is a very well-developed entity today. As compared with other methods of training, this method has an edge over others in the following ways:

  • It is cost-effective
  • It offers flexibility
  • There is no delay due to external influences
  • Immediate feedback for tests and exam
  • Progressive learning with multimedia aids
  • Highly specialized trainers available at a single location

SAP CRM Course details

The course duration is usually between 30 to 40 hours and hours spent on the course will be from one to three hours a day. The entire course is likely to be spread over a month at the maximum.
The topics which will probably be covered are:

  • Introduction and Overview
  • Relation of SAP CRM with other SAP Branches
  • Introduction to SAP CRM 7.0
  • Master Data
  • Basic Functions of SAP CRM
  • CRM Sales (Automation of Sales Force)
  • CRM Service
  • CRM Webchannel
  • CRM Interaction Center

There are several sub-topics which are dealt with under each of the above mentioned headings.
In addition to these, the course material is also divided into three broad categories:

  • Marketing Scenarios
  • Service Scenarios
  • CRM General Aspects

Price Detail

The cost of this course usually starts at about $600 but can be more as the cost tends to vary from one provider to another. You can usually browse the net a bit until you find a provider that will suit your budget.

How to choose best online training center?

As mentioned above, the key to finding the most suitable training center is to search the internet. One good tip is to look for sites that offer a demo. This will give you some idea about how the course will be delivered, the response time, site speed and whether the trainers are likely to be understood properly by you. Once you are able to locate a site that you will probably learn well from, you can just register with them, pay the fees and start your online training.

SAP CRM 7.0 Overview

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