What is the Process of Auto insurance claim?

In the unfortunate event of an automobile accident one must understand the claims process required to file for insurance. There are a few steps that should be kept in mind by the claimant before filing for the insurance. The accident should be reported to the insurance agency or the concerned agent within seven days from the day of the accident otherwise the insurance agency may not honor the claim.

Below are some of the basic first hand information required by the insurance agency:

  • The auto insurance policy number
  • The make, model no. registration and license plate no. of the vehicle.
  • The name of the driver and his license no.
  • The date, time and location of the accident.
  • The number of passengers involved in the accident and injuries meted to them
  • Damage to the vehicle
  • The names of the other drivers and their license plate nos.
  • The name and badge number of the investigating police officer.

 Fault Determination Rules set up by the Insurance Act helps in investigating the circumstances of the accident and in finding the driver who is at fault. The premium of the driver who is at least more than 25% at fault in the accident is adjusted approximately. These rules do not apply in case of certain types of charges and the driver in such cases may be charged by the ordinary laws of negligence. Therefore one must remember before lending a vehicle that he is also lending his insurance to the person.

The amount of money received depends on the type of coverage that has been purchased by the claimant and the extent of damage done to the vehicle. The insurance company initially pays for the injuries and repairs to the claimant. If the other driver is found to be at fault then the insurance company negotiates with the other driver’ s insurance agent or company and decides who pays in the end.

In case of an accident where the other driver is found to be at fault for the accident then the insurance company may entitle the claimant with a replacement vehicle until the claimant’s vehicle is repaired.

Generally there is found to be a deductible made by the insurance company for the claimant in which case the claimant has to pay a certain amount for the damage or loss to the vehicle.

One can expect to pay the full deductible if the accident was not his fault or partially his fault. Regardless of any fault, if the passengers or pedestrians suffer any injury or death then the Statutory Accident Benefits pays for the compensation.

Even if one does not have auto insurance he or she can still claim for accident benefits. Depending on the circumstances it is decided which insurance company pays for the claims one is entitled to.

If one is not satisfied with how his insurance claim is being handled one can move the consumer forum. Every Insurance Company has a Consumer Complaint Officer for proper handling of the claims.