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Current trends in telecom business
The telecommunication business in the u.s experienced a considerable growth in the second half of the 1990s with the arrival of new operators like Cingular Wireless etc. Earlier the market was dominated and monopoly was practiced as AT & T was the only operator before. In recent years the increased competition in US has caused a fall in prices, including current telephone services. However, the new competitors have been only partially successful because the demand of services is comparatively less than what is expected.
Many firms have been created as a result of expansion of market, but the telecommunication sector is still described by a few large firms like AT & T Ltd. New players are concentrated into groups for the reason that telecommunications services are largely infrastructure hungry services; as a result the arrangement of the sector requires large inputs in the form of capital and technology.
To enhance the productivity of the business, features like CRM implementation, internal processes, computerization, increased quality of marketing and sales are employed into the business. Business is developing at the global level producing increasingly complex structures for the telecom sector as a whole.
Small Scale Telecommunication Business in United States
As an individual, one can easily get into telecommunication business in the United States without healthy investments through production or sale of:
- International Calling Cards,
- Domestic Calling Cards,
- VoIP solutions and other associated telecommunication products, components and merchandise.
The business opportunity for such small entrepreneurs are great as far as telecommunications sector of US is concerned as the market is open for new players to come into the business though the producers or sellers have to fight hard to dominate the market. However it must be clear that these telecommunication products are in great demand in United States of America due to emerging service sector and Business Process Outsourcing Units in the US and in the global economy as a whole.
Telecommunication business Problems
Across the U.S. it has been proven that the following business concerns have created disarray throughout the Telecom Industry:
- cut-throat price competition,
- mergers
- acquisition and bankruptcies,
- constant turnover of personnel
- Non-stop down sizing.
In addition, there are in excess of 2000 different billing platforms ensuing in invoices that are almost not possible for the client to read and understand.
Analysis by the Gartner Group and USA Today found that 85% of telecom invoices have billing faults. In addition, a rough and ready $13 billion in overcharges will be produced in the subsequent 12 months and less than 2% of these errors will ever be recognized. The telecom business is a $650+ billion giant. Of this sum, $16 to $27 billion possibly will be outsourced for third party administration and management.
Adding to these problems are the regular technology changes and modifications for voice, data and wireless that keep on creating downward anxiety on all telecom prices in every business market. Many businesses have out of date voice and data systems and no where to turn for fair expert recommendation, discussion and aids.
Telecom Consulting: the counter attack on the problems
Now a days, some private firms are emerging in the field of telecommunication business in the United States of America as telecommunication consultants. Telecommunication consultants facilitates the clients to reduce their expenses to a great extent and encourages them to invest more in business by minimising the risks involved in business. Some of the major services which are rendered by such consultancy firms are:
- Telecommunication consultants analyzes the client's telecom expenses;
- Telecommunication consultants prepares an executive summary for the client and then implements it for its client.
- Telecommunication consultants helps the client in setting up the needed business plan.
- Telecommunication consultants plays an active and supportive role in formulating marketing and business development strategies.
- Telecommunication consultants designs the sales and marketing materials.
- Telecommunication consultants provides sales instrument to ensure a steady start of the business.
- Telecommunication consultants keeps on analyzing the ongoing business as a mentor to increase the profit for the client.
- Telecommunication consultants charges nominal fees for its services from the savings of the client.
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