Business Process Management

Business process management (BPM) is a systematic approach in an attempt to improve an organization’s workflow more effective and more capable of adapting to a dynamic environment. A business process is a collection of activities that will accomplish a specific service or product for customers. These methods can effect on the cost and revenue generation of an organization.

BPM provides services that can help to your business, which include:

  • Market-leading capabilities that can help your organization
  • Continuous monitoring and analyzing to optimize your company’s business operations
  • Deliver more significant customer engagements by increasing business processes to mobile
  • Software and tools that enables to do the BPM process
  • BPM solution is most complete and business user-friendly
  • BPM software, which supports design and implementation of all process types
  • They work according to the need and desired goals of clients

The main aim of the BPM is to decrease human errors and target stakeholders on the needs of their roles. It is a part of infrastructure management, an organizational area concerned with managing an organization’s equipment and core operations. Generally BPM is a point of relation among the line-of-business (LOB) and the IT department within a company. Both Business Process Execution Language (BPEL) and Business Process Management Notation (BPMN) were formed to help the communication among IT and the LOB. These two languages are easy to read and learn, so that business people can easily learn to use them and design processes.

Changes in BPM:

The organization and development approach as on 2010, with formal definitions and technical modeling, has been around earlier 1990’s. BPM can be used to know organizations through extended views that would not or else be available to organize and present, such as relationships between processes. When involved in a process model, these relationships offer for advanced reporting and analysis.

BPM is the backbone of enterprise content management because it accepts organizations to abstruse business process from technology infrastructure. BPM allows business to react to changing users, market, and regulatory demands before other competitors.

As of 2010 technology has accepted the combination of BPM to other methodologies, like Six Sigma. BPM tools allow users to:

  • Vision
  • Define
  • Measure
  • Analyze
  • Improve
  • Control
  • Re-engineer

This takes with it the use of being able to suggest changes based on real-life data to business processes. Also, the combination of BPM to industry methodologies tolerates users to continually streamline and optimize the process to ensure that it is tuned to its market need. As of 2012 research on BPM has paid rising attention to the observance of business processes.

Business Process Management Life-cycle

BPM Lifecycle can be run through the vision, design, modeling, execution, monitoring, and optimization for achieving success in the business. In each of the above said 6 stages the goals and achievements of the organization strategically planned and executed by functional heads in an organization and they should be responsible for that tasks. Now let’s look at the stages briefly:


This stage of design process has the responsibility to identifying the existing process and designing the new process. In this process the functional heads will look in to process flow, the factors within it, alerts & notifications, escalations, Standard Operating Procedures, Service Level Agreements and task hand-over mechanisms. The Good design will reduce the new and existing process issues over the life time of the business.


This stage is nothing but testing of available resources of the project under different circumstances like: how the changes in rent, furniture, materials costs and other things effects in the business process. Modeling process is the crucial part of the organization for reducing the cost and using available resources more effectively by using and running "what-if analysis" on the processes.


There are two types of ways to complete this stage: one is using or developing software applications and monitoring the works carried out on previous stages. And the second way is by using both application and human resources executing the organizational activities.


Monitoring process stage will look into the tracking individual progress of works or tasks, and which will provides complete statistical data on how the tasks are completed without any issues.


Optimization is the final step in the BPM lifecycle process, it look in to the issues of the process and gives the advices on how to overcome the problems. And also suggests points which will helps the organization to overcome the issues and for execution of the business activities smoothly.

BPM Suites

There are three different lenses of space through in business process management suite that has been recognized by Forrester Research, Inc

  • human-centric BPM
  • integration-centric BPM (Enterprise Service Bus)
  • document-centric BPM (Dynamic Case Management)

Actually, standalone integration-centric and document-centric offerings have extended and they gone separated, standalone markets use the BPM plus much more.

Gartner's latest Magic Quadrant was released on 27 September 2012 in that 10 core components can be identified by an intelligent BPM suite, and also implemented the integration of predictive analytics and robust rules management.

Human-Centric BPM

Human-Centric BPM tells the management about the information transfer among the employees with a greater efficiency. Generally management includes the normal input and output distributed to the employees that targets the business process in a company. It can be also called as HC BPM or HC-BPM.

Human-Centric Business Process Management, it explains the activities and the tasks that has been covered by the humans with the following aspects.

  • Procedure definition
  • Format definition with regard to input data and output data (including decision and approval)
  • Measurement of handled transactions as the performance results
  • Definition with regard to who should be responsible for execution

This management checks about the activities of PDCA cycle. In general terms, it explains the practice of Management Cycle regarding to:

  1. Definition and sharing of (new) processes
  2. Business execution by following the defined process (process execution)
  3. Summarization of process results, the reasons for achieving or not achieving the results
  4. Business execution by following the revised process definition

Integration-Centric BPM

Integration-Centric BPM tells that the business process management (BPM) maintains and integrates the company wide information as a central system. The main aim of this IC-BPM is to combining of various strengthening of information systems. HC BPM only concentrates on the personnel management and the information exchange with people, Where as IC-BPM maintains information exchange between different information systems. It is also called as IC BPM or IC-BPM.

IC BPM (Integration-Centric Business Process Management) tells that to enhance the management activities by maintaining the following aspects

  • The process of integrating can helps to utilize the different company information systems;
  • The data contents which should be transferred to different company information systems;
  • The data contents which should be returned by different company information systems;
    • The various company data systems and their functionalities

Document-Centric BPM

Document-centric business process management (BPM) tells that a BPM approach that concentrates more on document management than on people or processes. The technologies and methods of Document-centric BPM are used for routing, collaborating on and approving documents.  Document centric entails

Scanning, recognizing, classifying and processing paper to a secure electronic web-accessible archive or workflow

Enabling usage of advanced Optical Character Recognition (OCR) to replace costly manual re-keying of critical business documents, such as sales/purchase orders, invoices, and HR documents

Enabling a comprehensive content capture architecture that can collect documents and data from email, fax, digital copiers, electronic forms and scanned files, into a managed business processed, etc.

  • To input: To register a new customer, To record the estimate, To record a sales order, etc.
  • To reference: Referring to a master product, To copy the attributes of a business partner, etc.
  • To update: Allocate inventory, updating the shipping date, etc.
  • To erase : specific personal information, To erase product record, etc.


While the BPM steps can be viewed in life-cycle, economic or time constraints process limits in little iteration. These is often case when an organization uses short to medium term approach rather than reflect their organization culture. The true iterations are possible only by collaboration of process participants. In most of organizations, complication can solve by enabling technology to process participants for daily management challenges.

Now organization start BPM program to identify the area for improvement and optimize that area. While in financial sector, this program is important to identify the system delivers standard service by maintaining regulatory compliance.  

The BPM strategy methodology includes:

  • Current state assessment
  • Enterprise requirements definition
  • Conceptual design, reference architecture
  • Deployment strategy
  • Assessment of candidate solutions
  • Selection process
  • Prototypes and pilots

BPM Technology

Some of the people describe the BPM system as “the whole of BPM”. Others defined as the main concept of information moving among enterprise software packages and directly think of service-oriented architecture.

BPM is most important concept for operational intelligence solution to deliver real time, required information. By using real-time information can be used in variety of ways as notification can be sent or execute the decisions by using real-time dashboard. The real-time information used by operational intelligence (OI) solutions to take action on rules so that security or special cases can be initiated.

Today for many organizations this concept helps the managerial approach through enabling technology. To understand the organizations performance stakeholders use this concept. To help the automation of activities, collaboration, process with other systems, quantity partners through the value chain including production, marketing. These models help automation and solve problems for business and also help to monitoring and controlling business processes.

There are four critical components of a BPM Suite:

  • Process engine
  • Business analytics
  • Content management
  • Collaboration tools

BPM also addresses many of the serious Information Technology issues but the following are some business drivers, including:

  • Managing end-to-end, customer-facing processes
  • Consolidating data
  • Increasing the flexibility, functionality of current communication and date.
  • Integrating with existing systems and taking maximum advantage from service oriented architecture
  • Establishing a common language for business-IT alignment

BPMS validation is another issue a trader need to aware of, if regulatory conforming to a rule is mandatory. The validation can be done through third party or by user and in both cases documentation need to be generated. The document is generally published officially or retained by users

Cloud Computing BPM

Cloud BPM Software is used for deliver as software services (SaaS) over a network. It is deployed on an application server and the data resides in cloud storage.


The benefits of deploying in the cloud include:

  • Low startup costs
  • Fast deployment with no manual maintenance
  • Predictable costs during the life of the application
  • Fast return-on-investment


1) TIBCO Brings Fast Data to Business Process Management With ActiveMatrix.
2) FTI Introduces new Business Process Management (BPM) course ITWeb.